1. Purpose and Scope
This document sets out the responsible gaming framework applied by Century Casino Calgary. It describes the obligations of the casino, the tools available to players, the procedures for self-exclusion, and the support resources accessible to individuals who may be experiencing difficulties related to gambling.
Gambling can pose risks to some individuals. This policy is intended to ensure that appropriate safeguards are in place, that players are informed of those safeguards, and that access to support is clearly communicated.
This policy applies to all persons who access gaming activities at Century Casino Calgary and to all staff members involved in the delivery of gaming services.
2. Principles
Century Casino Calgary operates in accordance with the following principles:
- Gambling is a form of entertainment and is not a means of generating income or resolving financial difficulties.
- Players are responsible for managing their own gambling activity within their personal financial and time limits.
- The casino has an obligation to provide tools, information, and referral pathways that support responsible play.
- Staff are trained to identify indicators of problem gambling and to respond in accordance with established procedures.
- No marketing or promotional activity conducted by Century Casino Calgary is directed at individuals who have self-excluded or who have been identified as experiencing gambling-related harm.
3. Player Responsibilities
Players who access gaming at Century Casino Calgary are expected to:
- Gamble only with funds they can afford to lose.
- Set personal limits on time and money spent on gambling before beginning play.
- Treat gambling as a recreational activity, not as a financial strategy.
- Make use of the tools and resources described in this policy if gambling begins to affect personal, financial, or social wellbeing.
- Notify Century Casino Calgary staff if they wish to initiate a self-exclusion or require assistance accessing support services.
4. Responsible Gaming Tools
Century Casino Calgary provides the following tools to assist players in managing their gambling activity.
4.1 Self-Exclusion
Self-exclusion is a voluntary program through which a player requests that Century Casino Calgary restrict their access to gaming facilities for a defined period. The process is as follows:
- A player wishing to self-exclude must submit a formal request to a designated staff member or through the applicable provincial self-exclusion program.
- Upon registration, the player’s details are recorded and access to the gaming floor is restricted for the duration of the exclusion period.
- Self-exclusion periods are available for defined durations. The minimum and maximum periods are determined in accordance with applicable provincial requirements.
- During the exclusion period, the individual is not permitted to enter the gaming areas of Century Casino Calgary.
- Reinstatement after the exclusion period requires a formal request and, where applicable, a cooling-off period as specified by provincial policy.
4.2 Reality Checks and Time Awareness
Players may request information from staff regarding the duration of their current gaming session. Century Casino Calgary encourages players to take regular breaks and to be aware of the time spent on gaming activity.
4.3 Limit-Setting Guidance
Players are encouraged to establish personal spending and time limits prior to engaging in gaming. Staff can provide information on how to set and maintain such limits. Century Casino Calgary does not override or circumvent limits established by a player.
5. Age Verification and Access Restrictions
Access to gaming at Century Casino Calgary is restricted to individuals who are 18 years of age or older, in accordance with applicable Alberta provincial law. Century Casino Calgary reserves the right to request government-issued identification from any individual whose age cannot be confirmed. Individuals who cannot provide satisfactory proof of age will be denied access to gaming areas.
Individuals who are subject to a self-exclusion order, a court-imposed restriction, or any other applicable access restriction are not permitted to enter gaming areas regardless of age.
6. Staff Training and Obligations
All staff members at Century Casino Calgary who interact with players in gaming areas receive training in responsible gaming practices. This training includes:
- Recognition of behavioral indicators associated with problem gambling.
- Procedures for approaching and assisting individuals who may be experiencing difficulties.
- Referral pathways to internal support contacts and external support organizations.
- Compliance with self-exclusion enforcement procedures.
Staff are required to report concerns in accordance with internal protocols and are not permitted to encourage continued play by individuals who have indicated distress or a desire to stop.
7. Support Resources
Century Casino Calgary directs players who may be experiencing gambling-related difficulties to the following resources:
- Problem Gambling Helpline (Alberta): 1-800-522-4700. Available 24 hours a day, seven days a week.
- Responsible Gambling Council (RGC): An independent non-profit organization operating in Canada since 1983, providing education, prevention resources, and harm-reduction information. Available at responsiblegambling.org.
- Alberta Health Services Addiction Helpline: Provides referrals to counseling and treatment services for individuals affected by gambling-related harm.
These resources are available at no cost. Century Casino Calgary does not provide clinical counseling services directly but will facilitate referrals upon request.
8. Complaints and Policy Inquiries
Players who have questions regarding this policy or who wish to raise a concern related to responsible gaming practices at Century Casino Calgary may contact the casino directly through the guest services desk located on the premises.
Complaints related to responsible gaming will be reviewed by the relevant compliance function and responded to within a reasonable timeframe. Where a complaint involves a potential regulatory matter, it may be referred to the applicable provincial authority.
9. Policy Review
This policy is reviewed periodically to ensure alignment with applicable provincial regulations, industry standards, and guidance issued by recognized responsible gaming bodies operating in Canada. Updates to this policy take effect upon publication and apply to all players and staff from the date of revision.